Jhon Allen
Real-World Examples .
Chatbots and AI in tourism can be explained with examples of the major players in the field as depicted as follows. Booking. Booking. The implementation of AI is evident at com, a leading travel booking service that utilizes AI for recommending suitable places to stay and improve the advertising campaign. The platform’s automaton which is self-sufficient and can be accessed through multiple ways helps the users to make bookings and respond to a number of queries. By leveraging AI, Booking. Com enhances the comfort of the user and upgrade the level of the service that the user is able to receive.
Royal Dutch Airlines of KLM is another example of the type of strategy. The corporation has an actual assistant, BlueBot or BB, for bookings and other flight related information and services as well as provide solutions for the most common questions passengers may have. BB has the function of utilizing AI to offer the responses depending on the user and the patterns of the interactions in the previous dialogues. This approach also has the advantage of enhancing the efficiency of the booking procedure and at the same time enhancing the clients’ satisfaction by offering them with the correct information at the right time.
The online concierge named Connie is the AI that helps the guests in getting the information about the hotel, nearby locations, and facilities. Connie is in a position of learning from the customers and their interactions to improve her answering and be more useful in her service provision. This application of AI enhances the guest experience by offering quicker and efficient means of getting information as well as services.
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